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Almost 41 years with METZEN: Thank You, Mrs Full

After the better of 41 years with METZEN Industrie Service, Roswita Full is retiring and beginning a well-deserved new chapter.

Since joining the company in 1985, Roswita Full has accompanied and helped shape the development of our business over many decades. Her career path led her from the technical office through sales and marketing to human resources, where she played a significant role for many years. Throughout her time at METZEN Industrie Service, she witnessed and supported numerous changes within the company, provided guidance and support to many colleagues, and showed a particular commitment to the training and development of our commercial apprentices.

With Roswita Full, we bid farewell to a colleague who has taken on responsibility, supported change and helped shape the culture of METZEN Industrie Service over many years.

Dear Mrs Full, we would like to thank you for your loyalty, dedication and commitment to our company. We wish you good health, happiness and many wonderful moments in this new stage of your life.

Thank you for everything.

Efficient ship loading under demanding port conditions

In modern port facilities, the efficiency of every process step directly impacts productivity and operating costs. Bulk materials must be handled reliably, flexibly and with minimal emissions. At the same time, different vessel sizes, fluctuating water levels and tight loading schedules place significant demands on loading technology. The wide-span, telescopic ship loader creates the direct link between landside material processing and maritime transport. It ensures the precise and even filling of cargo holds while enabling an efficient and flexible loading process.

Flexible Loading in Changing Conditions

Different vessel dimensions and varying water levels require systems that can adapt quickly and accurately. The telescopic design of the conveyor boom allows the jib to extend variably and adjust in height. This enables the entire cargo hold to be reached precisely without the need to reposition the vessel repeatedly during loading operations. As a result, logistical effort within the port is reduced and vessel turnaround times are significantly shortened, providing a decisive advantage for efficient bulk material handling.

Robust Design for Continuous Operation

Port facilities demand durable and resilient engineering. Wind, weather exposure, dust and continuous operation require systems designed for long-term reliability. The robust lattice boom construction of the ship loader has been specifically developed for these conditions. Its travelling base enables precise positioning along the quay and ensures optimal alignment with the vessel. This keeps the system reliable and operational even under demanding working conditions.

Environmentally Conscious Material Handling

The handling of bulk materials often generates dust emissions that can impact both the environment and working conditions. An adjustable discharge chute at the end of the conveyor boom helps minimise these emissions by ensuring controlled and low-dust material transfer into the cargo holds. This supports a cleaner loading process while maintaining high operational reliability.

Maintenance-Friendly by Design

Efficient port logistics require not only high-performance conveying technology, but also safe and efficient maintenance procedures. Integrated walkways along the main axes provide direct access for inspection and maintenance work. This allows service operations to be carried out efficiently while reducing downtime.

Precision Engineering for Efficient Port Logistics

The telescopic ship loader combines flexibility, robust construction and low-emission material handling within one integrated system. It enables operators to optimise loading processes, reduce vessel turnaround times and maintain a reliable material flow through to departure.

A high-performance solution designed for the demands of modern port logistics.

 

We are delighted to welcome Felix Heldens to METZEN!

As a Design Engineer, Felix Heldens strengthens our Engineering team in Erkelenz and will also support commissioning activities on a project basis. Holding a degree in Mechanical Engineering, he combines solid technical expertise with extensive practical experience, providing the ideal foundation to successfully support customer projects from initial planning through to implementation.

Felix Heldens has many years of experience in the holistic management of projects of varying sizes and therefore brings comprehensive expertise in technical processes, manufacturing operations and hands-on project execution.

Particularly valuable to our customers is his holistic approach to technical challenges. Felix Heldens develops solutions not only from a theoretical perspective, but always with a strong focus on feasibility, efficiency and successful practical implementation. One of the highlights of his previous career was the development and establishment of a CAD/CAM workflow, which significantly enhanced and optimised manufacturing processes.

With Felix Heldens, METZEN gains a dedicated Design Engineer who ideally combines technical understanding, pragmatism and a solution-oriented mindset.

We look forward to working together and to the valuable input he will bring to our customer projects.

“AI right” instead of “AI first” – what the 2bAHEAD Future Day really revealed

METZEN AI expert Deborah Schwarze attended the 2bAHEAD Future Day in Leipzig to analyse key developments surrounding artificial intelligence, industry models and autonomous agent systems. The event highlighted how profoundly industrial value creation is set to change over the coming years.

Among the key topics discussed were Industry Models, brain computer interfaces and the growing use of specialised AI agents. A dense and highly inspiring day of insights.

What futures research can do – and what it cannot

Before evaluating the content of futures research, it is worth understanding the methodology behind it. In the context of 2bAHEAD, futures research is not about speculation, but about systematic probability assessment. Based on discussions with engineers, software developers and visionaries, development scenarios are formulated and evaluated according to their likelihood.

Much of what is presented on stages like this is technologically plausible. However, the speed and scale at which technologies are adopted in reality follow a different rhythm from developments in research laboratories or investor expectations. Failing to recognise that difference means confusing a roadmap with reality.

The reality gap is structural, not cyclical

Sven Gabor Janszky described a “reality gap”: rising insolvencies in traditional industries alongside massive growth in technology driven companies. At first glance, this may sound like a familiar narrative, but the analysis behind it is more precise than it appears.

The argument is not that the downturn is cyclical and will correct itself over time. The argument is that the gap is structural and continuing to accelerate. The difference is not created by isolated AI tools, but by the agentisation of entire processes. Decision making and execution logic are increasingly being transferred to autonomous AI systems.

Those who still treat this as a pilot project will only recognise the competitive shift once it has already happened.

Industry Models: the underestimated geopolitical factor

One development remained particularly significant beyond the event itself: Industry Models.

These are large, pre trained sector specific models for manufacturing, finance, medical services or e-government, built on deep industry data sets that go far beyond the capabilities of general models. Janszky referred to international developments already underway. Chinese organisations are actively developing and licensing such models for city and infrastructure management, while American platform providers are pursuing comparable approaches under different terminology.

The economic dimension is obvious. Companies that connect to an Industry Model at an early stage can achieve considerable productivity and efficiency gains.

Far less discussed is the geopolitical dimension. Whoever controls the model also controls its governance. That includes decisions about data access, decision logic and participation rights. This is precisely why the topic is not an abstract technology debate, but a strategic business decision.

The Klarna example as the most honest argument of the day

The most tangible statement of the day did not come from a future scenario, but from a real world example. Klarna rapidly automated large parts of its customer service with AI and discovered that efficiency gains and quality losses arrived hand in hand. Customer trust suffered noticeably.

The conclusion was clear: “AI right” beats “AI first”.

The same applies to the agent based approach. Janszky outlined scenarios involving ten to fifteen specialised agents working collaboratively. Technologically, the concept is convincing. In practice, however, it only works with clear governance, defined quality assurance loops and human oversight at the right points.

Speed without control is not an advantage. It is an operational risk.

Backcasting: convincing method, missing foundation

Backcasting was presented as a strategic methodology. The principle is to define a concrete vision for 2035 first and then work backwards to determine the actions required within the next twelve months.

Methodologically, the approach is convincing because it develops strategic logic from a target vision rather than from existing habits.

The practical challenge lies in the foundation. Many companies currently creating future scenarios still lack functioning AI governance, a clear data strategy and defined responsibilities for AI related decisions.

Even the best method requires robust structures. Without them, the future vision remains little more than a well designed presentation.

Robotics: the technology is coming, but more slowly

Robotics forecasts were also part of the Future Day discussions. The prediction of two humanoid robots per household within five to ten years appears technologically plausible when considering developments in motor skills, sensor systems and language models.

The actual adoption curve is likely to be slower. Not because the technology will fail to emerge, but because infrastructure, regulation, social acceptance and cost development all follow their own timelines.

The technological direction is clear. The timeframe remains far more complex.

What remains

The gap between companies structurally integrating AI and those still operating in isolated pilot projects is becoming a measurable competitive factor.

The answer is not the perfect strategy.

The answer is the first concrete step.

What this means for METZEN

Manufacturing is one of the core sectors for which Industry Models are being specifically developed. As a company with deep expertise in mechanical and plant engineering, METZEN operates directly within this environment.

That is why we actively engage with these developments. With a clear digital strategy and the ambition not to view Industry Models as an external trend, but as a strategic lever for our industries and customers.

The reality gap described at the event directly affects traditional industrial companies. Through the work of our AI expert, METZEN has already begun establishing the first structural foundations. Not as an isolated pilot project, but as a long term development with direct practical relevance.

That is exactly what makes the difference.

Welcome to METZEN, Olaf Köster

Olaf Köster joins METZEN Industries as Director Service & After Sales and will be responsible for the service business across all sites.

With his many years of experience in the international service and after-sales environment, Olaf Köster brings extensive expertise in an area that is of central importance to our customers: reliable plant availability, efficient processes, and sustainable service concepts.

In his new role, Olaf Köster will work together with the teams at METZEN to help further expand the service, spare parts, assembly and after-sales area in line with our customers’ requirements. In doing so, he will contribute to reducing downtime, optimizing operational processes and making projects more successful in the long term.

Before joining METZEN, Olaf Köster led the Service & After Sales business at ThyssenKrupp Polysius for many years and played a key role in advancing service concepts and developing long-term, partnership-based customer support.

We are pleased to welcome Olaf Köster to Metzen!

Welcome to METZEN, Olaf Köster

Olaf Köster joins METZEN Industries as Director Service & After Sales and will be responsible for the service business across all sites.

With his many years of experience in the international service and after-sales environment, Olaf Köster brings extensive expertise in an area that is of central importance to our customers: reliable plant availability, efficient processes, and sustainable service concepts.

At METZEN, Olaf Köster consistently aligns the service, spare parts, assembly, and after-sales divisions with the needs of our customers. He aims to reduce downtime, optimise operational processes, and make projects more successful in the long term.

Before joining METZEN, Olaf Köster led the Service & After Sales business at ThyssenKrupp Polysius for many years and played a key role in advancing service concepts and developing long-term, partnership-based customer support.

We are very pleased to welcome Olaf Köster to METZEN and wish him a successful start!

AI between progress and loss of control – what truly matters now

Dear customers,
dear colleagues,

The current debate around artificial intelligence is shaped by two very different perspectives.

On the one hand, there is remarkable progress: rising productivity, new business models, and an unprecedented acceleration of decision-making and innovation processes. Voices such as Sam Altman describe AI as the key technology of our time, a clear lever for growth, efficiency, and business transformation.

On the other hand, there are distinctly more critical voices. The discourse on superintelligence, led among others by Eliezer Yudkowsky and Nate Soares, paints a far more radical picture: systems that are no longer fully understood, that do not develop linearly, and whose behaviour increasingly escapes control. The underlying thesis is as simple as it is unsettling: as capability increases, not only does value grow, but so does unpredictability. Systems are no longer fully engineered but are, in part, “trained”, with outcomes that are no longer entirely transparent even to their creators.

Between these two poles, progress and loss of control, lies the real challenge for industry and the mid-sized sector.

Because in day-to-day operations, the question is not what technology can do.
The decisive question is: does it work, reliably, consistently, and under real conditions?

For the customer, in the end, no concept counts.
No trend.
No vision.

Results count.

Whether a plant runs continuously.
Whether processes remain stable.
Whether interfaces function seamlessly.
Whether delivery deadlines are met.
Whether risks are identified early and managed effectively.

And this is precisely where true complexity begins.

The systems we operate in today are fundamentally different from those of just a few years ago. They are interconnected, data-driven, dynamic, and in part no longer fully transparent. Decisions no longer arise in isolation, but through the interaction of software, mechanics, data, and operational processes.

This means: errors no longer occur linearly.
They occur systemically.

Small deviations can have major consequences.
Unidentified interactions can destabilise processes.
And these effects rarely appear in the concept, but in operation.

When it matters.

These are the moments that determine success or failure.

Moments when plants come to an unexpected standstill.
Moments when processes begin to fail.
Moments when time pressure meets complexity.
Moments when rapid decisions must be made under uncertainty.

In these situations, no isolated technology will help.
Nor will any standard solution.

What the customer needs above all in these moments is one thing: confidence in execution.

The ability to understand interdependencies.
The ability to identify risks at an early stage.
The ability to design systems that remain stable even under changing conditions.

This is where the role of engineering is fundamentally shifting.

It is no longer solely about design.
It is about integration.

No longer about individual solutions.
But about interaction within the overall system.

No longer solely about technical excellence.
But about responsibility for the outcome.

And it is at this point that the decisive difference emerges.

The role of the integrator becomes a key success factor.

An integrator does not think in components, but in interdependencies.
They do not reduce complexity, but make it manageable.
They take responsibility, not only for the solution, but for its performance in operation.

This is precisely where METZEN positions itself.

With senior engineers who do not only develop, but contextualise.
Who do not only build, but understand.
Who do not only deliver, but take responsibility.

For our customers, this means in concrete terms:

fewer interfaces and therefore reduced susceptibility to errors, greater transparency and clarity in complex projects, higher operational reliability even under dynamic conditions, faster and more well-founded decisions in critical situations, and above all reliability in the moments when it truly matters.

Because in the end, success is not decided on paper.

It is decided in operation.
In everyday practice.
Under real conditions.

When it matters.

The future of industry will not be determined solely by the performance of technology.
But by the ability to master it.

For the customer.
For the process.
For the result.

And that is exactly what METZEN stands for.

Yours sincerely,
Lars Netzel

 

Our team at IFAT 2026: When it really matters

From 4. – 7. May, we will be at IFAT in Munich – the leading trade fair for environmental technologies, waste and recycling management, and water management. You can find us in Hall B4 | Stand 240.

What to expect from METZEN
At our stand, it’s not about standard solutions, but about one key question:
What happens when it really matters?

We show you how we deliver projects when systems must keep running, schedules leave no room for delay, and technical solutions must prove themselves under real operating conditions. This is exactly where our strength lies.

Meet the METZEN team on site
Delivering this requires experience, technical expertise and the ability to implement complex requirements in a practical way. At IFAT, you will meet a team of specialists who bring these perspectives together and understand what matters in critical project situations.

Andreas Groth, Managing Director Circular Economy, METZEN
Andreas Groth brings over 30 years of experience in international plant engineering and supports projects from planning through to the optimisation of existing systems. In discussions with him, you benefit from solutions that are efficient, sustainable and technically robust, meeting both environmental and economic requirements.

Philipp Portz, Senior Engineer Circular Economy, METZEN
Philipp Portz combines strong design expertise with many years of project management experience, bringing both operational and strategic perspectives to projects. He supports you particularly with complex requirements that must be implemented precisely, under time pressure and with a clear focus on sustainable solutions.

Thomas Schöck, Senior Engineer, METZEN
Thomas Schöck manages complex projects in the process industry, combining manufacturing experience with technical project execution and strategic customer development. In conversations with him, you benefit from approaches that optimise production processes and implement future-ready structures in an economically viable way.

Lars Hagen, Managing Director Raw Materials, Kröger Grefertechnik

Lars Hagen is responsible for the technical development of grab technology, combining detailed technical expertise with a clear focus on processes and efficiency. He supports you with solutions that optimise existing systems and deliver long-term performance in operation.

Klaus Reichel, Senior Engineer, KRÖGER Greifertechnik
Klaus Reichel brings extensive experience from product management in hydraulic and grab technology. His focus is on analysing technical requirements precisely, presenting them clearly and translating them into economically viable, practical solutions.

Matthias Then, Senior Engineer, METZEN Industry Service
Matthias Then is the central contact for technical project execution, supporting projects from feasibility studies through to implementation. In direct exchange, you benefit from his ability to combine technical understanding with structured planning to ensure reliable and cost-effective delivery.

Further contacts on site

Lars Netzel, Chief Sales Officer, METZEN Industries
Lars Netzel is responsible for the strategic development of the business areas. With his international experience, he brings a clear perspective on market developments, customer requirements and economically viable solutions.

Dr Mark Herriger, Managing Director, METZEN Industry Service
Dr Mark Herriger leads the METZEN production centre and has extensive experience in the development of industrial processes. Customers benefit from his expertise in high-precision manufacturing, process reliability and sustainable production solutions, particularly for demanding industries.

Sven Lehmkuhl, Junior Sales Manager, KRÖGER Grreifertechnik
Sven Lehmkuhl combines technical know-how with a consultative approach and understands how to translate customer requirements into precise solutions. His focus is on a solution-oriented approach and the practical implementation of complex projects.

Meet us at IFAT 2026
Hall B4 | Stand 240
4–7 May | Munich

We look forward to speaking with you. Let’s discuss your challenges and projects.

When it matters. METZEN.

METZEN at the KiWi Forum 2026: Raw Material Extraction and Biodiversity in Dialogue

On 14 April 2026, METZEN will be present at the KiWi Forum in Baden-Baden and we look forward to engaging in discussions on site.

As part of the KiWi working group within the Industrieverband Steine und Erden Baden-Württemberg e.V., the forum brings together key future topics of the industry. It focuses on how raw material extraction and biodiversity can be aligned. It also addresses the challenges and opportunities arising from the interplay between resource security, renewable energy expansion and innovative solutions such as floating photovoltaic systems.

The aggregates and raw materials industry is no longer just a supplier. It actively contributes to the creation of habitats and plays a role in sustainable development. This is exactly where METZEN positions itself, with solutions that combine economic performance and ecological responsibility.

We will be represented at the event with our product brands GERWIN and KRÖGER, demonstrating how high-performance technology and sustainable processes can be integrated.

Our materials experts Klaus Reichel from KRÖGER and Adrian Hense from GERWIN will be available for direct exchange.

KRÖGER stands for efficiency in material handling. For more than 50 years, KRÖGER grabs have represented robust, precise and low-maintenance solutions. In raw material extraction in particular, they ensure reliable processes, high availability and efficient material flow, even under extreme conditions.

GERWIN represents plant engineering for the raw materials industry. GERWIN designs and delivers customised plants and components for gravel works, asphalt mixing plants and quarries, from planning through to installation. The focus is always on achieving maximum efficiency, safety and long-term operational reliability.

Connected, inspired, future-oriented – exchange at METZEN’s Hamburg office

An engaging exchange took place at our Hamburg site: we were pleased to welcome Lars Hagen, Managing Director of KRÖGER Greifertechnik, a METZEN brand, and Deborah Schwarze, our METZEN AI expert.

Together, we engaged in an in-depth discussion on a wide range of current topics, from marketing to HR initiatives. The conversations were not only productive but also highly inspiring—a fantastic exchange of ideas between experts from different fields.

The day concluded with a relaxed gathering, where personal interaction and networking were the focus. Such meetings not only strengthen collaboration but also open up new perspectives for joint projects.

We look forward to the next steps and to putting the ideas discussed into action!